Terms

The website https://www.subuphostel.com/ and all its material belong to Hostal Mikaela S.L., with registered address at Calle Amoladeras No. 13, 30370 Cabo de Palos (Murcia), Spain.
Contact Phone: +34 968 56 30 40
Email: reservas@subuphostel.com
Tax ID (CIF): B-30728687.
Registered in the Cartagena Mercantile Registry.


PURPOSE
Hostal Mikaela S.L. (hereinafter “the provider”), responsible for the website https://www.subuphostel.com/, provides this document to comply with the obligations established in Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and to inform all website users of the terms of use.

Any person accessing this website assumes the role of user and agrees to strictly observe and comply with these provisions, as well as any other applicable legal requirements.

The provider reserves the right to modify any information on the website without prior notice, with publication on the website considered sufficient notification to users.


LIABILITY
The provider is not responsible for any information published on the website if it has been manipulated or provided by a third party.

The website may link to third-party content. Since the provider cannot always control such content, it assumes no liability for it. However, the provider commits to immediately removing any content that violates national or international law, morality, or public order, including removing the corresponding link and notifying the competent authorities.

The provider is not responsible for content posted on forums, chats, blogs, comments, social media, or any platform that allows third-party independent publication. Nevertheless, in compliance with Articles 11 and 16 of the LSSI-CE, the provider will cooperate actively with authorities to remove or block content that may violate the law, third-party rights, or public order. Users are encouraged to report such content immediately to the website administrator.

INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to programming, editing, compilation, designs, logos, text, and graphics, is the property of the provider or is used under license or express authorization from the authors.

Reproduction, use, distribution, or commercial exploitation, in whole or in part, requires prior written authorization from the provider. Unauthorized use constitutes a serious breach of intellectual or industrial property rights.

The provider recognizes the rights of third-party intellectual and industrial property holders; mere mention on the website does not imply responsibility, endorsement, sponsorship, or recommendation by the provider.

APPLICABLE LAW AND JURISDICTION
This website is subject to Spanish law. Any disputes arising from its use will be submitted to the courts of Cartagena (Murcia, Spain).

For users considered consumers under current legislation, disputes will fall under the jurisdiction of the courts where the consumer resides. Alternative dispute resolution, including arbitration or self-regulation mechanisms, may also apply.

EU residents (other than Spanish citizens) may submit complaints via: http://ec.europa.eu/consumers/odr/

GENERAL TERMS AND CONDITIONS

Parties Involved:
Provider: Hostal Mikaela S.L., Calle Amoladeras No. 13, 30370 Cabo de Palos (Murcia), CIF B30728687, phone +34 968 56 30 40, email reservas@subuphostel.com

User: Any person accessing https://www.subuphostel.com/
and booking services offered by Hostal Mikaela S.L.

By using the website and booking services, the user agrees to these general terms. Users must read them carefully before booking.

GENERAL INFORMATION
https://www.subuphostel.com/ is a platform for managing accommodation bookings and offering users options for leisure stays.

By accepting these terms, the user confirms that:
a) They have read, understood, and accepted this document.
b) They are legally capable of contracting the services.
c) They accept all obligations described herein.

These terms apply indefinitely and govern all bookings through the website. The provider may modify the terms unilaterally without affecting previously booked promotions.

Bookings are valid only for users who fully accept both general and specific terms. Users must review specific conditions for each service before booking. Booking procedures are available in Spanish and English, with other languages to be added gradually.

PRICES
Prices are shown in Euros (€) and include VAT. Discounts or promotions will be displayed on the website. The provider reserves the right to update prices at any time; however, once a booking is made, the price is fixed.

Lower rates may have restrictions, including cancellation and refund conditions. Users should review booking details carefully.

Obvious technical or human errors in pricing are not binding; if detected, the booking will be canceled or adjusted, and the user refunded. Users should contact the provider immediately in such cases.

All payments generate an invoice in the user’s name or provided business name.

OBJECT OF THE CONTRACT
This contract governs the booking of services through the website. Acceptance of the terms formalizes the contractual relationship between provider and user, exchanging payment for a specific service offered online.

BOOKING PROCEDURE / HOW TO PURCHASE

  1. Select dates, number of guests, and available properties.
  2. Choose rate and package. Optional extras may be available at additional cost.
  3. Fill out the booking form with personal and payment details, and any observations. Accept privacy policy and terms.
  4. Verify and confirm booking.
  5. A confirmation email is sent; users must check spam/junk if not received.
  6. After confirmation, any errors should be reported immediately to +34 968 56 30 40 or reservas@subuphostel.com.

Refunds are issued via the original payment method if a booking cannot be completed. The provider is not responsible for incorrect or incomplete user data.

CHANGES AND CANCELLATIONS
Modifications to bookings require contacting the provider via phone or email; additional costs may apply depending on the change.

DAMAGES AND USER RESPONSIBILITIES
Users must:

  • Follow security, hygiene, and conduct rules.
  • Respect property, facilities, and local laws.
  • Pay for services as billed.
  • Respect cultural, environmental, and social norms.
  • Charges for damages will be applied to the payment method used for the booking.

PAYMENT METHODS

Credit/debit card: Can be used for payment or as a booking guarantee, depending on the selected rate.